jelilive Privacy Policy

1. Overview

This Privacy Policy applies to all users of jelilive — the online gaming platform accessible at jelilive.fun — including visitors who browse without registering and registered account holders who use any of the platform's services.

When you interact with jelilive, we collect certain information about you. This policy is meant to be straightforward about what that information is, why we need it, and how it is handled. Reading it before you register is a good idea, so there are no surprises.

By creating an account or continuing to use jelilive, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

jelilive collects personal data in the following categories:

Information You Provide Directly

• Registration details: Full legal name, date of birth, email address, Philippine mobile number.
• Identity verification (KYC): Government-issued ID (passport, driver's license, PhilSys National ID, SSS ID, or PRC ID), and a corresponding photo or scan submitted for verification.
• Payment information: GCash account number, Maya account details, or Philippine bank account information linked to your account for deposits and withdrawals. We do not store full card numbers or cryptocurrency wallet addresses.
• Communications: Messages you send to the support team or any correspondence related to your account.

Information Collected Automatically

• Device and access data: IP address, device type, operating system, browser type, and session timestamps.
• Platform activity: Games played, bets placed, deposit and withdrawal history, promotional offers accessed, and session duration.
• Cookies and similar technologies: Session management, preference storage, and analytics data. See Section 7 for details.

3. How We Use Your Data

jelilive uses the personal data it collects for the following purposes:

• Account creation and management: Setting up and maintaining your jelilive account, processing login requests, and managing account changes.
• Identity verification (KYC): Confirming your age and identity before withdrawals are processed, and maintaining compliance with applicable requirements.
• Transaction processing: Handling deposits from and withdrawals to your verified Philippine payment method (GCash, Maya, or local bank account).
• Platform security: Detecting and preventing fraud, unauthorized access, bonus abuse, and multi-accounting.
• Customer support: Responding to account queries, resolving disputes, and providing assistance through the support system.
• Platform improvement: Analyzing aggregated usage data to improve game selection, performance, and the overall user experience on jelilive.
• Account communications: Sending transactional notifications — deposit confirmations, withdrawal status updates, OTP codes, and important account alerts. Marketing communications are only sent where you have opted in.
• Responsible gaming: Using activity data to support responsible gaming features including session tracking and limit management.

4. Sharing Your Data

jelilive does not sell your personal data. We share your information only in the following circumstances and only to the extent necessary:

• Payment processors: Your payment details are shared with the relevant payment service provider (e.g., the e-wallet or banking infrastructure) solely to process your deposit or withdrawal. These providers operate under their own privacy terms.
• Identity verification services: KYC document data may be processed by a third-party identity verification service engaged by jelilive. That service is bound by confidentiality obligations.
• Legal and compliance obligations: jelilive may disclose personal data if required to do so by law, court order, or a lawful request from a Philippine government authority.
• Fraud prevention: In cases of suspected fraud or account abuse, relevant data may be shared with fraud detection services or law enforcement as permitted by law.

5. Data Security

jelilive implements technical and organizational measures to protect your personal data against unauthorized access, disclosure, loss, or misuse. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the jelilive platform.
• OTP (one-time password) verification for account login and sensitive actions including withdrawals, adding payment methods, and changing account credentials.
• Access controls that restrict internal access to personal data to authorized personnel with a legitimate need.
• Secure document handling for KYC materials submitted during identity verification.

No system is completely immune to security risks. If you suspect that your jelilive account has been accessed without your authorization, contact the support team through your account immediately and change your password.

6. Data Retention

jelilive retains your personal data for as long as your account is active and for a period thereafter as required for legal, regulatory, or operational purposes. Specific retention considerations include:

• Account and identity data is retained for the duration of the account relationship and for a reasonable period following account closure, consistent with applicable requirements.
• Transaction records are retained as needed for financial record-keeping and to support dispute resolution.
• KYC documents are retained as required to demonstrate compliance with identity verification obligations.
• Communications with the support team are retained for a period sufficient to resolve any follow-up queries related to the same matter.

When data is no longer required, it is deleted or anonymized in a manner that prevents re-identification.

7. Cookies and Tracking Technologies

jelilive uses cookies and similar technologies on the platform for the following purposes:

Session Cookies

These are temporary cookies that keep you logged in during a single browser session. They are deleted automatically when you close your browser. Without session cookies, the platform cannot maintain your login state as you navigate between pages.

Functional Cookies

These cookies remember your preferences — for example, language or display settings — so you don't need to re-configure them each time you visit. They persist across sessions but contain no personal financial data.

Analytics Cookies

jelilive uses aggregated analytics data to understand how players interact with the platform — which pages are visited most, where users encounter issues, and how game categories perform. This data does not identify individual users and is used solely to improve the platform.

Most browsers allow you to control cookie settings. Note that disabling certain cookies may affect platform functionality, including keeping you logged in during a session.

8. Your Rights Over Your Data

As a jelilive account holder in the Philippines, you have the following rights with respect to your personal data. To exercise any of these rights, contact the jelilive support team through your account dashboard:

• Right to Access — You may request a summary of the personal data jelilive holds about you and how it is being used.
• Right to Correction — If any of your personal data is inaccurate or incomplete, you can request that it be corrected. Note that changes to identity data may require re-verification.
• Right to Erasure — You may request deletion of your personal data. This right is subject to legal and operational retention requirements — for example, transaction records that must be kept for a defined period cannot be deleted on request.
• Right to Object to Processing — Where data is processed for marketing purposes, you have the right to opt out at any time. Requests to stop marketing communications can be made through your account settings or via the support team.
• Right to Data Portability — You may request a copy of certain personal data that you provided to jelilive, in a commonly used format, where technically feasible.

jelilive will respond to verified data rights requests within a reasonable timeframe. Some requests may require additional identity verification before they can be fulfilled.

9. Minors

jelilive is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that data belonging to a minor has been submitted — whether during registration or KYC — that account will be closed and any related data will be handled in accordance with applicable data privacy requirements.

If you believe a minor has registered on jelilive, please contact the support team through the platform so the matter can be investigated promptly.

10. Changes to This Privacy Policy

jelilive may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When we make material updates, we will display a notice on the platform. The "Last updated" date at the top of this page reflects the current version.

Your continued use of jelilive after any update to this Privacy Policy constitutes your acceptance of the revised version. We recommend checking this page periodically to stay informed.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled on jelilive, you can reach the support team through your account dashboard.

You can also reach us at: [email protected]

For general platform information, visit our FAQ page or the About Us section.